Q120: What are conflicts?

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Conflicts (visible in the conflicts tab) happen when a reservation is entered for a resource that's not available. This is possible when the administrator enters vacations for a resource already occupied at given time. Another possibility is that the admin enters a reservation for a period that's already marked as vacation.

In normal situations (see exception below) the system makes sure that conflicts do not occur, that is, non-admins can never cause a conflict to occur.

Please note that changing the default value of the option: Reserved period is marked as occupied: as soon as the reservation is entered into the system to another value will introduce a possibility of conflict. Do not change this option if you don't want conflicts to occur.

Let's say our resource may need renovation or may become unavailable for some reason. In such case we enter resource vacation and if a booking already exists for this time, a conflict will occur. In such case you should click on each conflicted reservation listed in the conflict tab, and resolve it by either contacting the customer and moving their booking or canceling the booking. Either way the customer will be notified of this. Let's say you find yourself with a conflict of two reservations for a resource. If you move one of the bookings to a different time, therefore resolving the conflict, you should then mark both reservations' conflict as resolved as the system will not do it automatically for you. You will find the resolve button on each reservation's details page.